Privacy and Cookie Policy

Effective date: July 17, 2026
Last updated: July 17, 2026

This Privacy and Cookie Policy explains how SolPrompter collects, uses, stores, shares and protects personal data when you use:

• https://solprompter.com
• The SolPrompter web application.
• SolPrompter mobile applications.
• Related products, features and support services.

In this Policy, “SolPrompter,” “we,” “us” and “our” refer to the person or entity operating SolPrompter from Vietnam.

1. Data Controller

For personal data processed in connection with SolPrompter, the data controller is:

SolPrompter
Website: https://solprompter.com
Email: [email protected]
Country of operation: Vietnam

Where a third-party provider independently determines how it processes information, that provider may act as a separate controller under its own privacy policy.

2. Scope

This Policy applies to personal data processed through the Service.

It does not apply to:

• Third-party websites not controlled by SolPrompter.
• Services that you access through external links.
• Data processed independently by payment providers, app stores or authentication providers.
• Information processed solely by your device or browser without being transmitted to SolPrompter.

3. Information We May Collect

The information collected depends on the features you use.

3.1 Account information

When you create or manage an account, we may collect:

• Name.
• Email address.
• Profile image.
• Account identifier.
• Login method.
• Authentication provider identifier.
• Account settings.
• Subscription status.
• Account creation and activity dates.

If you use a third-party login provider, we receive only the information that provider makes available based on your settings and permissions.

3.2 Scripts, files and recordings

When you use content features, we may process:

• Scripts and text.
• Uploaded TXT, DOCX, PDF, Markdown or other supported files.
• Video recordings.
• Audio recordings.
• Thumbnails and previews.
• Recording metadata.
• File names.
• Export settings.
• Script and recording organization data.

Depending on the feature and technical configuration, processing may occur:

• Locally on your device.
• Temporarily in your browser.
• On SolPrompter servers.
• Through a contracted cloud or AI service provider.

The fact that a feature can operate locally does not mean every SolPrompter feature operates locally. The interface or permission notice may provide additional information for particular features.

3.3 Camera and microphone data

When you enable camera, recording or AI Voice Scroll features, the Service may access:

• Camera video.
• Microphone audio.
• Device camera and microphone selections.
• Recording resolution and frame settings.
• Speech recognition input.
• Timing and script-position information.

Camera and microphone access requires permission from your browser, device or operating system.

We process this data to provide the feature you request. We do not use camera or microphone access to activate recording when you have not initiated or authorized the relevant feature.

SolPrompter is not designed to identify users through biometric recognition.

3.4 Device and technical information

We may automatically collect:

• IP address.
• Browser type and version.
• Operating system.
• Device type.
• Language.
• Time zone.
• Screen size.
• Referring URL.
• Requested pages.
• Error logs.
• Crash information.
• Session timestamps.
• Network and performance information.
• Cookie or similar identifiers.
• Security and fraud signals.

3.5 Usage information

We may collect information about how the Service is used, including:

• Features opened.
• Buttons and controls used.
• Session duration.
• Teleprompter modes selected.
• Recording settings.
• Feature success or failure.
• Subscription and usage limits.
• General interaction and performance events.

Where practical, analytics information may be aggregated or pseudonymized.

3.6 Payment and billing information

When paid services are available, we may collect:

• Billing name.
• Billing email.
• Country or region.
• Tax information.
• Purchased plan.
• Transaction amount.
• Currency.
• Invoice and receipt information.
• Payment status.
• Payment provider transaction identifier.
• Partial payment-method details, such as card brand and last four digits.

Payments may be processed by third-party payment providers.

SolPrompter generally does not receive or store full payment card numbers, card security codes or banking credentials when those details are entered directly into a payment provider’s secure interface.

3.7 Communications

When you contact us, we may collect:

• Your email address.
• The content of your message.
• Attachments.
• Account and transaction information.
• Support history.
• Technical diagnostic information you provide.

3.8 Information from third parties

We may receive information from:

• Authentication providers.
• Payment processors.
• App stores.
• Cloud service providers.
• Fraud prevention services.
• Analytics providers.
• Referral partners.
• Other users who invite you to a shared session.

4. How We Use Information

We may use personal data to:

• Provide and operate SolPrompter.
• Create and manage accounts.
• Save and synchronize scripts.
• Process uploads.
• Enable voice scrolling.
• Enable camera and recording features.
• Generate previews and exports.
• Provide remote control and cross-device functionality.
• Process payments and subscriptions.
• Enforce usage and storage limits.
• Provide customer support.
• Send service and security notices.
• Detect fraud, abuse and unauthorized access.
• Diagnose crashes and technical errors.
• Measure performance and improve usability.
• Develop new features.
• Maintain legal and accounting records.
• Enforce our Terms.
• Respond to lawful requests.
• Protect users, SolPrompter and third parties.

We will not use scripts or private recordings for unrelated advertising.

We will not use private User Content to train a general-purpose AI model unless we separately disclose that practice and obtain any consent required by applicable law.

5. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal data based on one or more of the following:

Contract. Processing necessary to provide the Service you request, including account access, script storage, recording, subscriptions and support.

Consent. Processing based on your permission, such as:

• Camera access.
• Microphone access.
• Optional analytics cookies.
• Marketing communications.
• Other optional processing where consent is required.

You may withdraw consent at any time. Withdrawal does not affect processing lawfully performed before withdrawal.

Legitimate interests. Processing reasonably necessary for:

• Service security.
• Fraud prevention.
• Product improvement.
• Technical diagnostics.
• Customer support.
• Protecting legal rights.
• Understanding aggregate Service usage.

We balance these interests against your rights and expectations.

Legal obligation. Processing required for:

• Tax and accounting obligations.
• Fraud investigations.
• Valid legal requests.
• Compliance with applicable law.

Protection of vital interests. Processing necessary in rare circumstances to protect a person’s life or physical safety.

6. How We Share Information

We may share information with the following categories of recipients.

6.1 Service providers

Providers that help us operate SolPrompter, including:

• Hosting and infrastructure providers.
• Database and storage providers.
• Authentication providers.
• Payment processors.
• Email delivery providers.
• Analytics providers.
• Customer support providers.
• Error-monitoring services.
• Speech-recognition or AI providers.
• Security and fraud-prevention providers.

These providers may process data only for contracted purposes, subject to applicable agreements and legal requirements.

6.2 App stores and payment platforms

Purchases made through Apple, Google or another marketplace may be processed and administered by that platform.

The platform may independently process payment, account, subscription and refund information.

6.3 Legal and safety disclosures

We may disclose information when reasonably necessary to:

• Comply with law or valid legal process.
• Respond to lawful government requests.
• Enforce our Terms.
• Investigate fraud or security incidents.
• Protect the rights, safety or property of users, SolPrompter or others.
• Establish, exercise or defend legal claims.

We may challenge requests that we reasonably believe are invalid, excessive or unlawful.

6.4 Business transactions

If SolPrompter is involved in a merger, acquisition, financing, restructuring, bankruptcy or sale of assets, personal data may be transferred as part of that transaction.

The recipient will be required to handle the information in accordance with applicable law and any commitments that continue to apply.

6.5 With your direction

We may share information when you:

• Connect another device.
• Invite another user.
• Export or publish a recording.
• Use a third-party integration.
• Otherwise direct or authorize disclosure.

7. Sale and Targeted Advertising

SolPrompter does not currently display third-party advertising within the core Service.

We do not intend to sell personal data for money.

Some privacy laws may define “sale,” “sharing” or “targeted advertising” broadly. If SolPrompter introduces a practice that falls within those definitions, we will provide any notice, consent mechanism or opt-out required by applicable law.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy.

Retention depends on:

• Whether your account remains active.
• Whether you store scripts or recordings.
• Your selected plan.
• The sensitivity of the information.
• Security and fraud-prevention needs.
• Backup cycles.
• Tax, accounting and legal requirements.
• Pending disputes or legal claims.

Examples include:

• Account data may be retained while your account is active.
• User Content may be retained until you delete it or close your account.
• Deleted data may remain temporarily in restricted backups.
• Billing records may be retained for legally required accounting periods.
• Security logs may be retained for a limited period to detect abuse.
• Support communications may be retained while reasonably needed to resolve issues and maintain records.

We may retain anonymized or aggregated information that no longer identifies you.

9. Account and Content Deletion

You may delete individual scripts or recordings through available controls.

You may request account deletion by contacting: [email protected]

Before processing a deletion request, we may verify your identity.

Deletion may not immediately remove information from:

• Encrypted backups.
• Fraud-prevention records.
• Accounting and transaction records.
• Records required by law.
• Information needed to resolve a dispute.
• Information another user independently possesses.

When retention is legally required, we will restrict further use to the required purpose.

10. International Data Transfers

SolPrompter operates from Vietnam and may use service providers located in other countries.

As a result, personal data may be processed in countries whose privacy laws differ from those where you live.

Where required, we use appropriate safeguards for cross-border transfers, which may include:

• Contractual data-protection terms.
• Standard contractual clauses.
• Provider security commitments.
• Transfer risk assessments.
• Consent where legally permitted and required.
• Other lawful transfer mechanisms.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request confirmation that we process your personal data.
• Access your personal data.
• Receive a copy of certain data.
• Correct inaccurate or incomplete data.
• Delete personal data.
• Restrict processing.
• Object to certain processing.
• Withdraw consent.
• Request data portability.
• Opt out of certain sale, sharing or targeted advertising.
• Limit certain uses of sensitive personal data.
• Appeal a denied request where applicable.
• Complain to a competent data-protection authority.
• Receive equal service without unlawful discrimination for exercising privacy rights.

These rights may be subject to legal exceptions.

To submit a request, contact: [email protected]

Your request should identify:

• The account email.
• The right you wish to exercise.
• The relevant data or processing activity.
• Any information reasonably needed to verify your identity.

We will respond within the period required by applicable law.

We may decline or limit a request when legally permitted, including where we cannot verify identity, the request is manifestly unfounded or the information must be retained by law.

12. California Privacy Notice

This section applies only where California privacy law applies to SolPrompter.

California residents may have rights to:

• Know the categories and specific pieces of personal information collected.
• Know the sources and purposes of collection.
• Know categories of recipients.
• Request correction.
• Request deletion.
• Opt out of sale or sharing.
• Limit certain uses of sensitive personal information.
• Receive non-discriminatory treatment.

SolPrompter does not currently intend to sell personal information for money.

Where legally required, we will recognize applicable opt-out preference signals and provide an appropriate request method.

Authorized agents may submit requests where permitted by law, subject to verification.

13. European and United Kingdom Privacy Rights

Where the GDPR or United Kingdom data-protection law applies, you may have rights of:

• Access.
• Correction.
• Erasure.
• Restriction.
• Objection.
• Portability.
• Withdrawal of consent.
• Complaint to a supervisory authority.

Where processing is based on legitimate interests, you may object based on your particular situation.

Where processing is based on consent, you may withdraw that consent at any time.

14. Vietnamese Data-Protection Rights

Where Vietnamese personal-data law applies, you may exercise the rights available to data subjects under applicable law, which may include rights relating to:

• Notice.
• Consent.
• Access.
• Correction.
• Withdrawal of consent.
• Deletion.
• Restriction.
• Objection.
• Complaints and claims.
• Protection against unlawful processing.

Certain rights may be limited where processing is required or permitted by law.

15. Children’s Privacy

SolPrompter is not directed to children under 13.

We do not knowingly collect personal data from children under 13 without legally required parental permission.

If you believe a child has provided personal data without appropriate permission, contact: [email protected]

We will investigate and take appropriate deletion or restriction measures.

Users between 13 and the age of legal majority should use SolPrompter with parental or guardian involvement where required.

16. Security

We use reasonable technical and organizational safeguards designed to protect personal data.

Measures may include:

• Encryption in transit.
• Access controls.
• Authentication protections.
• Restricted administrative access.
• Monitoring and logging.
• Secure infrastructure providers.
• Backup protections.
• Incident-response procedures.

No internet service or storage system is completely secure.

You are responsible for protecting your account, device and exported files.

If we identify a personal-data breach requiring notification, we will notify affected users and authorities as required by applicable law.

17. Cookie Policy

SolPrompter may use cookies, local storage, software development kits and similar technologies.

Essential technologies

These technologies may be necessary to:

• Keep you signed in.
• Maintain sessions.
• Protect against fraud.
• Remember privacy choices.
• Secure the Service.
• Process payments.
• Preserve teleprompter settings.
• Provide requested functionality.

Essential technologies may operate without optional consent where legally permitted.

Preference technologies

These may remember:

• Language.
• Theme.
• Font settings.
• Teleprompter preferences.
• Device choices.
• Interface settings.

Analytics technologies

With consent where required, analytics technologies may help us understand:

• Page visits.
• Feature usage.
• Performance.
• Errors.
• General navigation patterns.
• Device and browser categories.

We use this information to improve the Service.

Advertising technologies

SolPrompter does not currently use third-party advertising cookies within the core Service.

If advertising or cross-site marketing technologies are introduced, we will update this Policy and provide required controls.

Managing cookies

You may manage cookies through:

• The SolPrompter cookie banner or privacy settings, where available.
• Your browser settings.
• Device privacy settings.
• Provider-specific opt-out mechanisms.

Blocking essential cookies may prevent account login, preferences or other features from working correctly.

Withdrawing optional cookie consent does not affect processing performed before withdrawal.

18. Do Not Track and Opt-Out Signals

Browser “Do Not Track” signals are not implemented consistently across the internet.

Where applicable law requires recognition of a legally valid opt-out preference signal, and where SolPrompter is technically able to detect it, we will treat the signal in accordance with applicable requirements.

19. Third-Party Links

The Service may link to third-party websites.

SolPrompter does not control those sites and is not responsible for their privacy practices.

Review the privacy policy of any third-party service before providing personal data.

20. Changes to This Policy

We may update this Policy to reflect:

• Service changes.
• New features.
• New providers.
• Legal requirements.
• Security improvements.
• Changes in data handling.

We will update the “Last updated” date.

For material changes, we may provide additional notice through the Service, email or another reasonable method.

Where consent is required for a new processing purpose, we will request consent before beginning that processing.

21. Contact

Privacy questions and requests may be sent to:

SolPrompter
Website: https://solprompter.com
Email: [email protected]
Country of operation: Vietnam